digital.accountant (“we”, “us” or “our” within this privacy notice) is committed to protecting and respecting your privacy.
By providing us with your personal data and consenting to receive marketing information, you confirm that you are over 13 years of age.
digital. accountant, the trading name of Bizflix Media Group Ltd, is the data controller and we are responsible for your personal data.
Our Contact Details
Our full details are:
Trading name: digital.accountant
Email address: [email protected]
Company Address: 90a High Street, Berkhamsted, HP4 2BL
If you are not happy with any aspect of how we collect and use your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection supervisory authority for data protection issues (https://ico.org.uk/concerns/).
We would appreciate being contacted first if you do have any issues, so that we may look to resolve.
Keeping Data Up To Date
It is important that the personal data we keep is accurate and, where necessary, kept up to date. If, at any time, your personal information changes please inform us using the email address [email protected]
Why we use your personal data
In accordance with the EU’s GDPR, all personal data shall be processed lawfully, fairly, and in a transparent manner.
We will only use your personal data in circumstances where we are legally permitted to do so. The most common uses of your personal data are:
- Where you have consented to receive marketing communications from us via email or text;
- To fulfil contractual obligations between us;
- Where it is necessary for our legitimate interests or those of a 3rd party except where the interests, rights, and freedoms of you override those interests;
- Where we need to comply with a legal or regulatory obligation.
Please see Your Rights with regard to your management of all personal data collected.
What Personal Data Do We Collect
Personal data is any information relating to an identifiable person who can be directly or indirectly identified by that data. It does not include anonymised data.
The personal data categories we may process are as follows:
- Identity – this may include your first name, last name, username, title, date of birth and gender.
- Contact Data – this may include your billing address, delivery address, email address and phone numbers.
- Financial Data – this may include your bank account and payment card details.
- Transaction Data – this may include details about payment between us and other details of purchases made by you.
- Technical Data – this may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
- Profile Data – this may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
- Usage Data – this may include information about how you use our website, products and services.
- Marketing and Communications Data – this may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
In failing to provide the personal data required to fulfil delivery of our products or services we may not be able to deliver in accordance with our contractual obligation. In this event, we reserve the right to cancel a contract. In this event we will notify you at that time.
We do not collect sensitive data about you. Sensitive data refers to race, ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
How Do We Collect Your Personal Data
We collect personal data through a variety of different methods, including:
- Direct engagement: We may receive your data when you fill out forms on our site, or through communicating with us by post, phone, email.
- Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources including:
- Technical Data from the following:
- Analytics providers such as Google based outside the EU;
- Advertising networks such as Facebook, Twitter, LinkedIn, Google Plus, based outside the EU;
- Search information providers such as Google based outside the EU;
- Contact, financial, and transaction data from technical, payment and delivery services such as Paypal based outside of the EU
- Identity and contact data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
How we use your personal data
We use your personal data in the way:
|Purpose/Activity||Type of data||Lawful basis for processing|
|To register you as a new customer||(a) Identity(b) Contact||Performance of a contract with you|
|To process and deliver your order including:(a) Manage payments, fees and charges(b) Collect and recover money owed to us||(a) Identity(b) Contact(c) Financial(d) Transaction(e) Marketing and Communications||(a) Performance of a contract with you(b) Necessary for our legitimate interests to recover debts owed to us|
|To enable you to partake in a prize draw, competition or complete a survey||(a) Identity(b) Contact(c) Profile(d) Usage(e) Marketing and Communications||(a) Performance of a contract with you(b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business|
|To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||(a) Identity(b) Contact(c) Technical||(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise(b) Necessary to comply with a legal obligation|
|To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising||(a) Identity(b) Contact(c) Profile(d) Usage(e) Marketing and Communications(f) Technical||Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy|
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||(a) Technical(b) Usage||Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy|
|To make suggestions and recommendations to you about goods or services that may be of interest to you||(a) Identity(b) Contact(c) Technical(d) Usage(e) Profile||Necessary for our legitimate interests to develop our products/services and grow our business|
Purpose of processing your personal data
The personal data we collect will be processed only in line with that specified at the time of collection. Your personal data will not be processed in a manner that is incompatible with those purposes.
In the event that we need to process your personal data for purpose unrelated to the purpose for which we collected the data, we will provide you with the legal justification as to the processing required.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
How long we hold your data for
We will retain your data for as long as is required to fulfil the legitimate purpose the data has been collected for.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your legal rights
As an individual, you have the following legal rights with regards to the personal data collected about you:
- The right to be informed: Individuals have the right to be informed about the collection and use of their personal data.
- The right of access: Individuals have the right to access their personal data and supplementary information.
- Right to rectification: individuals have the right to have inaccurate personal data rectified, or completed if it is incomplete.
- Right to erasure: individuals have the right to have personal data erased.
- Right to restrict processing: Individuals have the right to request the restriction or suppression of their personal data.
- Right to portability: individuals have the right to obtain and reuse their personal data for their own purposes across different services
- Right to object: individuals have the right to object to the processing of their personal data
You can see more about your individual rights at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/?q=retention
If you wish to exercise any of these rights, please email us at [email protected]
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within 28 days. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Transfer of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table above:
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
- Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Some of our third parties service providers, such as our accounting platform XERO, are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
- Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
- Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer.
You will have the right to withdraw this consent at any time.
Your personal data is processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.
We restrict access to your data to those within Freeform Technology Ltd, and to third parties, that have a legitimate business need to access.
Where 3rd parties have access to your personal data, we have in place data processor agreements that enforce the correct usage and protections of your data.
We have put in place procedures to deal with any suspected data breach and will notify you and any applicable regulator of a breach where we are legally required to do so in no more than 72 hours.
3rd Party Links
This website may include links to third parties, including websites, plug-ins, and applications. Clicking on those links may allow 3rd parties to collect or share data about you. We do not control these 3rd party websites and are not responsible for their data processing policies. We encourage you to read the privacy notice of every website you visit.
Cookies are small text files that are stored by the browser (for example, Internet Explorer or Safari) on your computer or mobile phone. They allow websites to store things like user preferences. You can think of cookies as providing a ‘memory’ for the website, so that it can recognise you when you come back and respond appropriately.
a. To Operate Our Services. Some cookies are essential to the operation of our website. We use those cookies in a number of different ways, including:
- Fraud Prevention and Detection. Cookies and similar technologies that we deploy through websites help us learn things about computers and web browsers used. This information helps us monitor for and detect potentially harmful or illegal use of our Services.
b. To Analyse and Improve Our Services. Cookies help us understand how to make our website work better for you. Cookies tell us how people reach our website and they give us insights into improvements or enhancements we need to make.
c. For Better Advertising. Cookies can help us provide more effective advertising on our website. For example, we might use a cookie to help prevent you from seeing the same advertisement multiple times or to measure how many times an advertisement is viewed or clicked on.
How We Use Other Technologies
a. Pixel tags. Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Services to, among other things, track the actions of Users (such as email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Services and response rates.
How To Manage Cookies
It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website.
All modern browsers allow you to change your cookie settings. You can usually find these settings in the Options or Preferences menu of your browser. To understand these settings, the following links may be helpful, or you can use the Help option in your browser for more details.
- Explorer: https://support.microsoft.com/en-us/products/windows?os=windows-10
- Safari: https://support.apple.com/kb/PH21411
- Firefox: https://support.mozilla.org/products/firefox/cookies
- Opera: http://www.opera.com/help/tutorials/security/cookies/
Please note, if You choose to disable the cookies, some features of our website or Services may not operate as intended.
Cookies that we commonly use are listed below. This list is not exhaustive, but describes the main reasons we typically set cookies.
Third Party Cookies
|COOKIE NAME||PURPOSE||OPT-OUT LINK / DETAILS|
|Used for analytics and service improvement||tools.google.com/dlpage/gaoptout|
|Used for analytics and service improvement||https://www.facebook.com/help/146952742043748|
|TruConversion||Used for analytics and service improvement||https://www.truconversion.com/|
|Active Campaign||Used for analytics and service improvement||https://help.activecampaign.com/hc/en-us/articles/218789997-Privacy-Policy|
|Used for analytics and service improvement||https://twitter.com/|